All online orders will be dispatched within three (3) business days (not including those that fall on a public holidays) once full payment for the order has been processed.
*Australia Post are currently experiencing long delays for deliveries into NSW and Victoria and extreme delays on international orders.
Delivery within Australia
Our standard postage rate within Australia for parcels weighing less than 3 kg is AUD $12.50. Free postage is available for deliveries within Australia for purchases made over AUD $100 (limit of one receiving address per order).
Deliveries to addresses within Australia can take between 7 - 10 business days to arrive. Australia Post will deliver straight to your door, however if undelivered a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.
All orders to be sent to addresses within Australia will receive a tracking number. The email address associated with the billing address of the order will receive an emailed confirmation link to the tracking number.
International postage is delivered via air mail through Australia Post, and can take between 10 - 20 business day to arrive. Tracking numbers and express shipping options are not currently available for international deliveries.
When international orders reach destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Vasse Virgin takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties.
If concerned about the arrival of your order, please consult your nearest post office or mail branch. Note, that due to Australia Post rates the free postage offer for purchases over AUD $100 is not available on orders requiring International shipping.
For more information please contact our Customer Service team on +61 8 9755 6111 or firstname.lastname@example.org for more details.