FAQs

Yes, all of our soaps and skin care products are made on site at our Soap Factories in Wilyabrup WA and Seppeltsifled SA.

Our gourmet food range is prepared by our very own Chef in a commercial kitchen.

We're pretty passionate about supporting our local economy and take great care to source our ingredients and packaging materials from local suppliers first, then elsewhere in Australia.

Yes, and we take pride in sourcing some of the finest natural ingredients from around the world including pure essential oils and 100% natural plant extracts. To ensure we create a high quality product every time, we choose not to intervene with nature or alter our natural ingredients in any way. In doing so it does mean that seasonal climate and crop changes can leave our end products sometimes varying slightly in colour, aroma or texture. That being said, it's as nature intended.

Most of our gourmet food range is vegetarian, with the exception of our olive tapenade as this contains anchovies. Some of our soaps and skin care products contain beeswax, goat’s milk, or honey. For assistance or for a list of our vegetarian or vegan friendly products, please contact our Customer Service team at soapfactory@vassevirgin.com.au who will be happy to assist you to select a product that’s right for you.

No, none of our products are tested on animals.

We have always been against animal testing and we do not use tallow either. Furthermore, we have always been very passionate about offering skin care products that have the smallest possible environmental impact.

No.

When we began in our family’s kitchen nearly 20 years ago, our story was born from the mission to create natural, alternative soaps and skin care products designed for even the most sensitive of skins. There are also no artificial additives, preservatives, fragrances, or colours in any of our products.

No.

We recognised long ago the dangers that artificial ingredients can have, not only on the skin but also on our planet, therefore we’ve always made our products using only natural exfoliators and of course plenty of care.

No.

Vasse Virgin is committed to reducing the carbon footprint in the production of our products and our everyday operations. Creating a sustainable business is an ongoing journey, which is why we’ve always been Orangutan friendly.

Yes, some products do contain nuts or nut oils.

Please note: all of our products are produced on premises that also produce products that are not nut free, and as such cross contamination of nut traces cannot be prevented.

For assistance or a list of nut-free products, please contact our Customer Service team at soapfactory@vassevirgin.com.au who will be happy to assist y ou to select a product that's right for you.

We recommend that you store your soaps and skin care products in a cool, dry place away from direct light, heat sources, excess moisture and out of reach of small children or animals. Always replace the cap or lid on a skin care product to maintain it's shelf life. It's always best to use clean, dry hands when dipping into the products or better yet use one of the wooden spatulas and scoops available for purchase.

Don't worry, contact our friendly Customer Service team on +61 8 9755 6111 or soapfactory@vassevirgin.com.au and we'll help you to reset it.

In order to process your payments as efficiently and securely as possible we currently accept only credit card (American Express, MasterCard, and VISA), direct bank transfer and PayPal. Please know that bank transfers take up to 3 business days before appearing in our account which will delay dispatch of your online order.

Orders delivered within Australia

Deliveries to addresses within Australia can take between 7 - 10 business days to arrive. Australia Post will deliver straight to your door, however if undelivered a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.

All orders to be sent to addresses within Australia will receive a tracking number. The email address associated with the billing address of the order will receive an emailed confirmation link to the tracking number.

Orders delivered to International destinations

International postage is delivered via air mail through Australia Post, and can take between 10 - 20 business day to arrive. Tracking numbers and express shipping options are not currently available for international deliveries.

When international orders reach destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Vasse Virgin takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties.

If concerned about the arrival of your order, please consult your nearest post office or mail branch. Note, that due to Australia Post rates the free postage offer for purchases over AUD $100 is not available on orders requiring International shipping.

For more information please contact our Customer Service team on +61 8 9755 6111 or orders@vassevirgin.com.au for more details.