Frequently Asked Questions
How should I store my Vasse Virgin products?
We recommend that you store your soaps and skin care products in a cool, dry place away from direct light, heat sources, excess moisture and out of reach of small children or animals. Always replace the cap or lid on a skin care product to maintain it's shelf life. It's always best to use clean, dry hands when dipping into the products or better yet use one of the wooden spatulas and scoops available for purchase.
How long does it take to start seeing the effects of using Vasse Virgin skin care?
Most of our skin care products should be trialled for at least 4-6 weeks to allow your body sufficient time to adapt to the new ingredients. A better result will be more noticeable after 8-10 weeks of use.
I'd like to bring a tour group to Vasse Virgin. Do I need to pay an entry fee?
Groups are always welcome at Vasse Virgin, however prior notice is appreciated so we can have adequate staffing in place to ensure that you and your guests receive the ultimate olive oil experience. There is no fee to visit either of our stores and all testing or tasting of our products are complementary. Please note that viewing of our manufacturing process by the Production teams is only possible at our Soap Factories in Wilyabrup WA and Seppeltsfield SA.
Do you hold soap making classes?
Unfortunately no. We craft all of our olive oil soaps using an age-old traditional method of cold-process soap making which takes several weeks before our soaps are ready to go to new homes. Instead, we host a number of fun day classes and workshops where you can try your hand at creating other natural products with help from our expert team.
Are Vasse Virgin products really natural?
Yes, and we take pride in sourcing some of the finest natural ingredients from around the world including pure essential oils and 100% natural plant extracts. To ensure we create a high quality product every time, we choose not to intervene with nature or alter our natural ingredients in any way. In doing so it does mean that seasonal climate and crop changes can leave our end products sometimes varying slightly in colour, aroma or texture. That being said, it's as nature intended.
Do Vasse Virgin products contain palm oil?
No. Vasse Virgin is committed to reducing the carbon footprint in the production of our products and our everyday operations. Creating a sustainable business is an ongoing journey, which is why we’ve always been orangutan friendly.
Do Vasse Virgin products contain micro beads?
No. We recognised long ago the dangers that artificial ingredients can have, not only on the skin but also on our planet, therefore we’ve always made our products using only natural exfoliators and of course plenty of care.
Do Vasse Virgin products contain sodium laurel sulphates or parabens?
No. When we began in our family’s kitchen nearly 20 years ago, our story was born from the mission to create natural, alternative soaps and skin care products designed for even the most sensitive of skins. There are also no artificial additives, preservatives, fragrances, or colours in any of our products.
Do Vasse Virgin products contain nuts or nut derivatives?
Yes, some products do contain nuts or nut oils. Please note: all of our products are produced on premises that also produce products that are not nut free, and as such cross contamination of nut traces cannot be prevented. For assistance or a list of nut-free products, please contact our Customer Service team at firstname.lastname@example.org who will be happy to assist you to select a product that's right for you.
I have a medical condition / injury / am pregnant. Can I still use your products?
Whilst we take every care to produce beautiful natural products, designed for sensitive skins, every body has the potential to react differently so please consult your doctor or professional healthcare provider prior to use if you are unsure. A full list of ingredients can be found under each product listing on our website.
Are Vasse Virgin products tested on animals?
No absolutely not, we have always been very passionate about offering skin care products that have as minimal an impact on the environment as possible therefore we have always been against animal testing and do not use tallow either.
Are Vasse Virgin products vegetarian or vegan friendly?
Most of our gourmet food range is vegetarian, with the exception of our olive tapenade as this contains anchovies. Some of our soaps and skin care products contain beeswax, goat’s milk, or honey. For assistance or for a list of our vegetarian or vegan friendly products, please contact our Customer Service team at email@example.com who will be happy to assist you to select a product that’s right for you.
Are Vasse Virgin products made in Australia?
Yes, all of our soaps and skin care products are made on site at our Soap Factories in Wilyabrup WA and Seppeltsifled SA, whilst our gourmet food range is prepared by our very own Chef in a commercial kitchen. We're pretty passionate about supporting our local economy and take great care to source our ingredients and packaging materials from local suppliers first, then elsewhere in Australia.
ORDERS & PAYMENT:
Do I have to register an account with Vasse Virgin to order?
No, you can place an order as a guest without registering. However having a customer account allows you to review your order history, track parcels, and update information as well as saving time placing future orders by not having to re-enter your basic details.
Help! I forgot my password, what do I do?
Don't worry, contact our friendly Customer Service team on +61 8 97556111 or firstname.lastname@example.org and we'll help you to reset it.
What payment options can I use?
In order to process your payments as efficiently and securely as possible we currently accept only credit card (American Express, MasterCard, and VISA), direct bank transfer and PayPal. Please know that bank transfers take up to 3 business days before appearing in our account which will delay dispatch of your online order.
Can I request to have my order gift wrapped?
Of course you can! Unfortunately our website does not yet support a gift wrapping feature, so we advise you to send your complete order with request directly to our Mail Order team at email@example.com.
How long will my order take to arrive?
All online orders will be shipped within three (3) business days (not including those that fall on a public holidays) once full payment for the order has been processed.
Orders delivered within Australia:
Deliveries to addresses within Australia can take between 7 - 10 business days to arrive. Australia Post will deliver straight to your door, however if undelivered a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.
All orders to be sent to addresses within Australia will receive a tracking number. The email address associated with the billing address of the order will receive an emailed confirmation link to the tracking number.
Orders delivered to International destinations:
International postage is delivered via air mail through Australia Post, and can take between 10 - 20 business day to arrive. Tracking numbers and express shipping options are not currently available for international deliveries.
When international orders reach destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Vasse Virgin takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties.
If concerned about the arrival of your order, please consult your nearest post office or mail branch. Note, that due to Australia Post rates the free postage offer for purchases over AUD $100 is not available on orders requiring International shipping.
For more information please contact our Customer Service team on +61 8 9755 6111 or firstname.lastname@example.org for more details.
I didn't find what I was looking for...
Don't worry, our friendly Customer Service team is here to answer all of your questions, simply phone us on +61 8 97556111 between 10am - 5pm (WST+) daily or contact us by email and we'll do our best to assist you.