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We want you to love Vasse Virgin's products and services as much as we do, and to enjoy your online shopping experience with us. Therefore we kindly ask that you read the following disclaimer which may help to answer any questions you may have about us:


Gift Cards:

Vasse Virgin gift cards purchased online may be redeemed online; physical gift vouchers purchased in store may be redeemed in either our Wilyabrup or Margaret River stores. Always treat gift cards like cash, as defaced, lost or stolen gift cards will not be replaced or refunded. If you would like to purchase a gift card online please visit the Gift Cards collection or if you wish to purchase a physical gift card, please contact our Customer Service team at orders@vassevirgin.com.au


International Customers:

All products displayed include Australian GST (Goods and Services Tax) in the advertised charges. Some countries may charge an additional import or customs tax on goods received - this is not included in our advertised charges. For additional information on import tax, or how to pay, please refer to your individual country's customs law on imported goods. Freight charges vary and depend on the size and weight of your total order. Please refer to the shipping calculator in your shopping cart for an updated price. International deliveries can take between 10 - 20 business days to arrive at their destination, depending on both local and international postal services. 


Payment & Shipping:

All online orders are fulfilled and shipped within 1 - 3 business days upon full payment received for the order. Payment for online orders can be processed using VISA or MasterCard, PayPal or via a direct bank deposit. Please note: direct bank deposits may take an additional 3 business days to be processed dependant on the institution. All credit card transactions made on our website are performed through a secure payment gateway. The credit card information you provide is encrypted and is not stored in our server.

All online mail orders are shipped via Australia Post and deliveries to addresses within Australia can take between 3 - 10 business days. If you would like to place an order for express delivery please contact our Customer Service team instead on +61 8 9755 6111 or orders@vassevirgin.com.au 


Vasse Virgin Products:

All information and photographs supplied on this website are to be interpreted as an intended guide only. Whilst Vasse Virgin make's every effort to ensure that our products are of the highest quality and delivered with care directly to you the products, labels, packaging and gift wrap have the potential to change without warning, and may differ slightly to what is currently published on the website. 

Individual soap bars and other products are wrapped separately then boxed together prior to shipping. Bulk order soap bars and other bulk products are wrapped in paper together and boxed prior to shipping.


Wholesale Customers:

For wholesale purchases and enquiries, please contact the Management team at admin@vassevirgin.com.au for further information, pricing, and our terms and conditions.